Billing · Self-service

Manage or cancel your subscription

Everything about your Novaptic subscription — invoices, payment method, and cancellation — lives in your own secure billing portal. You reach it from the link in any Novaptic invoice email. No password to remember, and it's private to your account.

How to get there

Open your billing portal

Use the secure link in any of your Novaptic invoice emails to open your billing portal, where you can view invoices, update payment, and cancel anytime.

1

Find a Novaptic invoice email

Every invoice we send you contains a secure, private link to your billing portal. Any recent one works.

2

Open your billing portal

Click the link. It opens straight to your account — no login to remember. There you can view and download invoices and update your card.

3

Cancel anytime

Choose to cancel right from the portal. It takes effect at the end of your current billing period — you keep access until then.

The policy, plainly

What happens when you cancel

  • Cancel anytime. There's no contract to wait out and no need to call us — you do it yourself from the billing portal.
  • Access continues until the end of your current billing period. Cancellation is set to take effect at period end, so nothing stops working the moment you cancel.
  • No refund for the current period. The period you've already paid for is not refunded — you simply keep using Novaptic through the end of it.
  • Your data is kept. Cancelling doesn't erase anything. Your records stay safely in place.
  • You can reactivate. Changed your mind? Start your subscription again whenever you like and pick up where you left off.

Can't find your invoice link?

Email billing@novaptic.com and we'll send your billing-portal link to the address on your account.

Still have a question?

Our team is happy to help with anything about your plan or billing.